If you take a close look at the statistics, you will notice that in the last couple of years, there’s fierce competition present on Airbnb. This is not a surprise because many rental property owners have realized how useful this website can be. Potential and existing Airbnb hosts should not feel discouraged because there are a few things that can make their property stand out. One of these things is the way you are welcoming your guests. Let’s see what the way to welcome your Airbnb guests looks like.
Pre-arrival tips
Before the guests arrive at your place, they must be informed well. This is very important for both sides because miscommunication and misleading information can lead to problems. So, you must provide precise information. There are a few things that you can do to achieve this goal.
First of all, you can share information on your listing. Use this opportunity to explain some specific things about your rental property on Airbnb. The more information you share the better. If you want to improve your listing, read these 10 tips to improve your Airbnb listing.
Obviously, the best Airbnb hosts are responsive which means that they are responding to all the questions that guests may have before their arrival.
After their arrival
According to many experienced hosts, preparing a welcome package is one of the best things that you can do for your guests. This package should wait for them once they enter the property. So, what should this package include? For starters, you should provide a small gift to make them feel welcomed and appreciated. This small gift can include a bottle of local wine, a vase of fresh flowers, a small candle, a plate of fresh fruits etc. These things won’t cost you much and the impact they have on guests is incredible.
Next, you should provide contact information and leave it in a visible place. This contact information should include your phone number or the number of the management staff and local emergency numbers. Furthermore, the package must include some basic instructions and rules for your property. Guests should get information about the use of the thermostat, shower, Wi-Fi connection, TV, satellite receiver and other things found on your property. The same goes for waste disposal.
In the end, you should focus on the local experience. Airbnb guests prefer this platform over hotels because they can get a more local experience. Take some time to write down information about local attractions, recommendations for pubs and restaurants you have visited, reputable local businesses and other things that your guests may find attractive. Don’t forget to highlight the check-out time and encourage them to visit your place one more time.
As you can see, Airbnb guests are not very needy and it takes just a little to encourage them to come to your rental property again. Make them feel welcomed and you will feel the benefits.